Smarters IPTV ProSmarters IPTV Pro

Troubleshooting Guide

Having trouble with Smarters IPTV Pro? Follow these step-by-step solutions to fix common issues.

Quick Fixes (Try These First)

Restart Everything

Turn off TV, close app, restart iPhone, turn TV back on

Check Wi-Fi

Ensure both devices are on the same network

Update App

Check App Store for latest version

Reset TV Network

Disconnect and reconnect TV to Wi-Fi

Common Issues & Solutions

TV Not Detected by App
Easy
2-5 minutes

Common Causes

  • • Different Wi-Fi networks
  • • TV network features disabled
  • • Router firewall blocking discovery
  • • TV not connected to Wi-Fi

Solutions

  1. 1. Ensure both iPhone and TV are on the same Wi-Fi network
  2. 2. Enable network features in TV settings (Smart Hub, Wi-Fi Direct, etc.)
  3. 3. Restart your router and modem
  4. 4. Check TV's Wi-Fi connection in network settings
  5. 5. Try manual TV search by brand in the app
Remote Commands Not Working
Medium
5-10 minutes

Common Causes

  • • Lost connection to TV
  • • TV in standby/power saving mode
  • • Network interference
  • • App needs restart

Solutions

  1. 1. Check Wi-Fi connection on both devices
  2. 2. Wake up TV with physical remote first
  3. 3. Force close and restart the app
  4. 4. Move closer to your TV and router
  5. 5. Disable VPN if active on iPhone
  6. 6. Reset network settings on TV
App Crashes or Freezes
Easy
2-3 minutes

Common Causes

  • • Low iPhone storage
  • • Outdated app version
  • • iOS compatibility issues
  • • Background app conflicts

Solutions

  1. 1. Update to the latest app version
  2. 2. Restart your iPhone
  3. 3. Free up storage space (at least 1GB recommended)
  4. 4. Close other apps running in background
  5. 5. Update iOS if available
  6. 6. Reinstall the app if issues persist
Slow Response or Lag
Medium
5-15 minutes

Common Causes

  • • Weak Wi-Fi signal
  • • Network congestion
  • • Router performance issues
  • • Distance from router

Solutions

  1. 1. Move closer to your Wi-Fi router
  2. 2. Restart your router and modem
  3. 3. Switch to 5GHz Wi-Fi band if available
  4. 4. Reduce devices on your network
  5. 5. Check internet speed (minimum 10 Mbps recommended)
  6. 6. Consider Wi-Fi extender for large homes

Advanced Troubleshooting

Network Configuration
  1. 1. Check if your router has AP isolation enabled (disable it)
  2. 2. Ensure UPnP is enabled on your router
  3. 3. Check firewall settings - allow Smarters IPTV Pro
  4. 4. Try connecting to guest network temporarily
  5. 5. Reset network settings on both iPhone and TV
TV-Specific Issues
  1. 1. Enable 'External Device Manager' in TV settings
  2. 2. Turn on 'Mobile Connect' or similar features
  3. 3. Disable TV's auto power-off during troubleshooting
  4. 4. Check for TV firmware updates
  5. 5. Reset TV to factory settings as last resort
iPhone Settings
  1. 1. Disable Low Power Mode temporarily
  2. 2. Turn off VPN services
  3. 3. Check Screen Time restrictions
  4. 4. Reset network settings (Settings > General > Reset)
  5. 5. Ensure Background App Refresh is enabled for Smarters IPTV Pro

Still Need Help?

If you've tried all the solutions above and still have issues, our support team is here to help. Please include your iPhone model, iOS version, TV brand/model, and specific error messages.